Privacy Policy

1. Who We Are

PixelHood Rome ("we," "us," or "our") operates the website pixelhoodrome.com. Our workshop is located at Via del Corso 184, 00186 Roma RM, Italy. You can contact us at support@pixelhoodrome.com.

2. What Data We Collect

When you use our website, we only collect minimal data necessary for our operations. We do not use third-party tracking or marketing pixels. The data we collect includes:

• Contact Form Data: If you use our contact form, we collect your name, email address, and the message you provide. This information is used solely to respond to your inquiry.
• Technical Data: We may use minimal, technical cookies stored in your browser's LocalStorage to remember your preferences (e.g., your consent to this policy). This data is not used for tracking or marketing purposes.

3. How We Use Your Data

We use the data you provide for the following purposes:

• To respond to your questions and messages submitted via the contact form.
• To process your orders and provide customer support via email.
• To improve our website's functionality based on your feedback.

We do not sell, rent, or trade your personal information with any third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent: When you submit a form and check the consent box, you give us permission to use your data to respond to your request.
• Legitimate Interests: We may use your data to manage and improve our website, respond to inquiries, and ensure security.

5. Data Retention

We will retain your email correspondence and contact form submissions for as long as necessary to fulfill the purpose for which they were collected, or as required by law. Typically, we delete correspondence after a reasonable period once your inquiry is resolved.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request that we delete your personal data ("right to be forgotten").
• Restriction: Request that we restrict the processing of your data.
• Portability: Request to transfer your data to another organization.
• Object: Object to the processing of your data.
• Complain: Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@pixelhoodrome.com.

7. Third-Party Services

We use minimal third-party services to operate our website. These include:

• Font Awesome: We use their CDN (Content Delivery Network) to display icons. This service may process your IP address to deliver the content.
• Hosting Provider: Our website is hosted on a secure server. The hosting provider may process data to ensure the proper functioning and security of the site.

We do not share your data with any third-party marketing or advertising networks.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Images & Intellectual Property Notice

All product photos and images on this website are either original works of PixelHood Rome or have been properly licensed. Unauthorized copying, reproduction, or commercial use of our images is strictly prohibited.

Please note that colors of the products as displayed on your screen may vary slightly from the actual products due to variations in monitor settings and lighting conditions.

10. International Shipping Notice

We ship our products across Europe and Worldwide. Please be aware that international shipments may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the sole responsibility of the recipient.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at: